Refund Policy

Rental Cancellations

Your deposit is non refundable. You are eligible for a refund (excluding deposit/retainer) if cancelled 10 days  prior to your rental date. You are eligible for a refund of 50%  (excluding deposit/retainer) if cancelled 7 days  prior to your rental date. Any cancellation within 6 days of the event is non refundable. 

Remaining Balance

If you secured your date with a deposit. Your balance should be paid in full 48 hours prior to your event. Failure to pay in full will result in cancellation and your deposit forfeited. 

Wrong Date (Rental)

Making any payment means that you confirm the date listed on your rental. If you have booked the wrong date, notify us Immediately via Email ONLY. You have 48 hours to notify us of the mistake. Failure to do so will result in a $75 fee to update your date. Please note that your new selected date is subject to availability, we will try to accommodate you if our schedule allows it. If the mistake is not corrected and results in our attendee showing up on the incorrect date listed in your rental you will not be entitled to a refund of any kind. 

Inadequate Space (Rental)

Due to the swinging arm, our 360 Photo booth rental requires a 12ft x 12ft flat surface along with a nearby power source. This is stated on our website as well as printed on the purchase contract. If the renter does not provide the appropriate space, it may affect your rental time as our booth attendee may delay or refuse service due to lack of proper accommodation and result in cancellation of your rental services without a refund. 

Damages and issues 

For Items from our ecommerce store, please inspect your order upon receiving  and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

You can always contact us with any questions at:
contact@360photoboothmemories.com